Hinge Covers for Cybex Onyx and Ruby Strollers to be Provided Free of Charge
Jan. 29, 2010
Akachan Honpo Co., Ltd.
Sojitz Corporation (Head office: Minatoku, Tokyo, President, Yutaka Kase) acts as import agent for Cybex of Germany and sells Cybex strollers through Akachan Honpo stores, which are operated nationwide by Osaka-based Akachan Honpo Co., Ltd. (Head office: Chuo-ku, Osaka, President: Shiro Kawabe).
On January 27, 2010, the United States Consumer Product Safety Commission (CPSC) and Health Canada (HC) reported one case of a child receiving an injury when the hinge mechanism was operated on a Cybex stroller sold by the company’s North American agent. No accidents have occurred in Japan, but to ensure safe use by all customers, Sojitz and Akachan Honpo will ask customers who purchased Cybex Onyx and Ruby strollers to confirm the user’s manual for proper usage and warnings to ensure safe use and have decided to distribute hinge covers free of charge.
Cybex strollers comply with the strict EN1888 European standards, and additional safety measures have been taken in Japan including special measure concerning the gaps on the sides and affixing warning labels. To further ensure customer safety, Sojitz and Akachan Honpo will distribute hinge covers free of charge
• Subject Products
Cybex Onyx and Ruby strollers sold in Japan between April 2009 and January 19, 2010.
[ ONYX ]
[ RUBY ]
• Number of units sold
320 (as of January 19)
- (1)All products sold on and after January 20 will have hinge covers installed prior to sale.
- (2)Hinge covers will be sent free of charge to all customers who purchased the subject products. They will also be provided to customers who purchased parallel import products or purchased the products privately.
- (3)The support desk described below is established to support customers who purchased the subject products.
• Contact information for customer inquiries:
Cybex Support Desk
Toll free: 0120-958-910 (9:00 a.m. - 6:00 p.m. daily)